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Business Skills Training; Business Coaching; DiSC Certification; Outplacement

Why I am Sleeping with Simon #SleepwithSimon

Why I am Sleeping with Simon #SleepwithSimon Thursday 25th September is D day Gatewood Consulting Director Louise Lapish is taking to the streets to support her favourite charity Simon on the […]

Sizzling Summer Sensations

Gatewood Consulting Ltd has had a very busy spring delivering some of our brand new business skills training courses.The summer had officially started and we are ready to make you […]

The murky world of customer feedback measurement: Part 3

The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history. Predominantly because in my experience […]

Are you a dream catcher or dream naysayer?

Chasing the Career dream  There seems to have been a “dream theme” running through the last few days and it made me wonder how many people pro-actively go out and […]

Hair dressing down- service that was not a cut above

Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a […]

The murky world of customer feedback measurement: NPS, CSAT or CE? Part 2

In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased […]

January blues wiped out in a flash

Blue Monday – not a chance  So the final Monday of January 2014 is here and I for one have never heard so much talk of blue Monday’s. There has been a […]

Is the Customer always right? The murky world of customer feedback measurement: NPS, CSAT or CE?

  The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what […]

Happy New Career in 2014

A little Christmas Magic…….

A little Christmas Magic…. “Tis the Season to be jolly….and lot’s of fa la la’s”  The sound of Christmas is all around us and there is also a significant increase […]

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