Sizzling Summer Sensations
Gatewood Consulting Ltd has had a very busy spring delivering some of our brand new business skills training courses.The summer had officially...
The murky world of customer feedback measurement: Part 3
The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history....
Are you a dream catcher or dream naysayer?
Chasing the Career dream There seems to have been a “dream theme” running through the last few days and it made me wonder how many people...
Hair dressing down- service that was not a cut above
Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to...
The murky world of customer feedback measurement: NPS, CSAT or CE? Part 2
In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver...
January blues wiped out in a flash
Blue Monday - not a chance So the final Monday of January 2014 is here and I for one have never heard so much talk of blue Monday's. There has been...
Is the Customer always right? The murky world of customer feedback measurement: NPS, CSAT or CE?
The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer...
A little Christmas Magic…….
A little Christmas Magic.... "Tis the Season to be jolly....and lot's of fa la la's" The sound of Christmas is all around us and there is also a...
Get yourself 100% Job market ready for 2014 with 50% off* Gatewood Career Boot Camp!
Get yourself 100% Job market ready for 2014 with 50% off* Gatewood Career Boot Camp! If you know where it is you want to go, we will help you...
Who is in control of your flight path?
Who is in control of your flight path? In between training in Leeds and Woking last week I had to hop on a plane to Heathrow, flying certainly...
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