Tel: +44 (0) 7879 814 508

Business Skills Training; Business Coaching; DiSC Certification; Outplacement

January blues wiped out in a flash

Blue Monday – not a chance  So the final Monday of January 2014 is here and I for one have never heard so much talk of blue Monday’s. There has been a […]

Is the Customer always right? The murky world of customer feedback measurement: NPS, CSAT or CE?

  The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what […]