by Louise | Apr 26, 2017 | Coaching Conundrum, Guest Blogs, Job Searching & Surviving Redundancy
When University isn’t for you, what are your options? It isn’t uncommon to find yourself at the end of your first year of University questioning whether you made the right decision to continue studying into higher education. With more people choosing to go to...
by Louise | Sep 29, 2014 | Blog, Guest Blogs
Sleeping with Simon- My night under the stars. Louise Lapish Director of Gatewood Consulting committed to spend a night under the stars in support of one of her favourite charity’s Simon on the Streets. She is not used to roughing it and has never even been camping....
by Louise | Sep 24, 2014 | Guest Blogs
Why I am Sleeping with Simon #SleepwithSimon Thursday 25th September is D day Gatewood Consulting Director Louise Lapish is taking to the streets to support her favourite charity Simon on the Streets. For Louise spending a night under the stars in a real challenge for...
by Louise | May 6, 2014 | Guest Blogs
The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history. Predominantly because in my experience it seems to produce the marmite effect on both people and organisations in that it’s...
by Louise | Feb 16, 2014 | Guest Blogs
In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased sales, profitability and cost savings. The initial call to action is to start to...
by Louise | Jan 21, 2014 | Guest Blogs
The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what it means to you and your business If you have never delved...
