by Louise | Jun 19, 2012 | Training hints and tips
I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. As a result assumptions were being about what the customer needed”. Customers...
by Louise | Apr 24, 2012 | Coaching Conundrum
Are you stuck in a rut? Are you feeling like there is more to you than your current role? Do you have the burning desire to take control of your destiny and start your own business? Are you sick of the daily grind and long for more flexibility and freedom? A recent...
by Louise | Mar 23, 2012 | Job Searching & Surviving Redundancy
The job market in Yorkshire was dealt another cruel blow when the spending review released by the coalition government last week could result in a further 3,000 job losses. Of the £150 million somewhere in the region of £50 million will be slashed in 2011. This means...
by Louise | Mar 23, 2012 | Job Searching & Surviving Redundancy
The news is continuing to warn us about the next wave of redundancies and the threat of a double dip recession, are we getting the true picture of the Yorkshire Job Market? Are things as bleak as the statistics show? In truth the statistics never provide a true...
by Louise | Mar 23, 2012 | Job Searching & Surviving Redundancy
World cup fever is everywhere and there is hope and anticipation to see how England performs. The question still being asked by many, are we taking the right players? How did Fabio Capello make the decision? Luckily for Capello he has been able to watch the players...
