by Louise | May 12, 2016 | Training hints and tips
Six years on & we are still embracing change. We have just celebrated our Sixth Anniversary and I wanted to take the opportunity to give you an update on our recent activities. I spend a lot of my life talking about change and transition and the importance of...
by Louise | Jan 20, 2016 | Training hints and tips, Uncategorized
What are the top three things an Elephant Sanctuary can teach us about communication? Internal communication is one of the biggest challenges that many Gatewood Consulting clients face, they appreciate the importance and often assume it is working, that is until they...
by Louise | Jun 3, 2014 | Blog, Training hints and tips
Gatewood Consulting Ltd has had a very busy spring delivering some of our brand new business skills training courses.The summer had officially started and we are ready to make you sizzle with positivity and really make an impact. Our bespoke training and coaching...
by Louise | Feb 16, 2014 | Training hints and tips
Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a lot during my training about how the experience is more than a single event and there is often a huge...
by Louise | Jun 19, 2012 | Training hints and tips
I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. As a result assumptions were being about what the customer needed”. Customers...
by Louise | Jun 4, 2012 | Training hints and tips
Sales or Service? I often talk about the perception of “service” in this country- I am of the belief that we expect little and quite often an organisation or individual falls short of even that low expectation. Part of this comes in to what we believe that...
