A Bank Holiday of Excuses

Do you look for excuses not to job search or do they find you? The nights are lighter the weather is better and suddenly a number of executive job seekers have better things to do with their time other than implement an effective job search. The garden needs sorting,...

How interesting is your CV?

CVs are often subjective with opinion split on everything from length, content even font. One of the issues that reared its head recently is whether or not to include personal interests on the CV. Is anyone interested in what you do when you are not working? Does this...

Customer Service in a Spin

I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. As a result assumptions were being  about what the customer needed”. Customers...

Customer Service Training

Sales or Service? I often talk about the perception of “service” in this country- I am of the belief that we expect little and quite often an organisation or individual falls short of even that low expectation. Part of this comes in to what we believe that...