Delighting Customers with Customer Service Training
"Customer satisfaction is worthless. Customer loyalty is priceless"
Customer Service is the responsibility of everyone in your organisation. Working with organisations like yours we have helped design the vision and values, shape the customer journey and ensure that all members of your team are engaging with your customers and delivering customer service that counts. We ensure your team understand that this is the best way of building and maintaining relationships that last. Our courses are designed to make your team see and understand the customer’s point of view, adapt to different customer types - they may take a selfie with a hen party but they need to look after the older generation. We give them clear ways of looking for the win-win solution to build strong relationships. They will understand how to turn around difficult customers and in doing so create new opportunities. Clear steps on how to handle complaints and still make sure the customer is happy.
We work with you to ensure that your team are fully equipped to handle the needs and expectations of your customers and deliver a service that is remembered for the right reasons.
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Customer Service Training designed to suit your needs
Call now to discuss how our tailor made Customer Service solutions are right for you, your team, your business and your customer! You can also choose to add a coaching option so we can work with you to drive improvement.
Options can include:
- Understanding the real needs of customers & managing expectations
- Embracing the importance of Customer Service as a team
- Challenging personal perceptions; understanding communication styles & avoiding misunderstanding
- Delivering exceptional telephone and face to face service levels
- Adapting to the needs of your Customers & developing solutions
- Using Positive Language to make the right impact
- Dealing with difficult customers & turning the situation around to create opportunity
- Delivering above expectations each and every time!
Our practical training can be delivered on your site or at a local venue to ensure that your team get the best results and start delighting your customer.
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