Tel: +44 07879 814 508

Business Skills Training; Business Coaching; DiSC Certification; Outplacement

Delighting Customers with Customer Service Training

"Customer satisfaction is worthless. Customer loyalty is priceless"

Jeffrey Gitome

Customer Service is the responsibility of everyone in your organisation. Working with organisations like yours we have helped design the vision and values, shape the customer journey and ensure that all members of your team are engaging with your customers and delivering  customer service that counts.  We ensure your team understand that this is the best way of building and maintaining relationships that last. Our courses are designed to make your team see and understand the customer’s point of view, adapt to different customer types - they may take a selfie with a hen party but they need to look after the older generation. We give them clear ways of looking for the win-win solution to build strong relationships. They will understand how to turn around difficult customers and in doing so create new opportunities. Clear steps on how to handle complaints and still make sure the customer is happy.

We work with you to ensure that your team are fully equipped to handle the needs and expectations of your customers and deliver a service that is remembered for the right reasons.

Talk to Us

+44 (0) 7879 814 508
or Click here

 Customer Service Training designed to suit your needs

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Call now to discuss how our  tailor made Customer Service solutions are right for you, your team, your business and your customer! You can also choose to add a coaching option so we can work with you to drive improvement. unnamed (8)

Options can include:


  • Understanding the real needs of customers & managing expectations
  • Embracing the importance of Customer Service as a team
  • Challenging personal perceptions; understanding communication styles & avoiding misunderstanding
  • Delivering exceptional telephone and face to face service levels
  • Adapting to the needs of your Customers & developing solutions
  • Using Positive Language to make the right impact
  • Dealing with difficult customers & turning the situation around to create opportunity
  • Delivering above expectations each and every time!

What our clients say

  • “We believe that our talented people are the key to continued success, it is important that we invest in our people and offer the right personal development solutions. Gatewood Consulting spent time with us to understand our company ethos, challenges and ambition. They offered a bespoke leadership accredited training package that challenged our team members, gave useful theoretical context but most importantly gave solutions. We have seen our leaders increase in confidence and ability and our staff engagement score rise.” – Sam F
  • “I just wanted to drop you a line to say how great I thought your course was yesterday. I can honestly say it was the most engaging course I have ever been on, full on and stretching without feeling completely overwhelmed and put on the spot. your style was demanding but in an encouraging way that certainly made me feel I wanted to contribute. I certainly hope my team will have a chance to have some training with you in the future.” – Karon O
  • “Louise, thanks very much for yesterday, it was extremely useful, and will definitely reap rewards for both myself and my company. I only wish I could have you with me everyday!” – James B
  • “Inspiring and entertaining, Louise made it all make sense!” – Audrey M


Our practical training can be delivered on your site or at a local venue to ensure that your team get the best results and start delighting your customer.

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