by Louise | Feb 16, 2014 | Training hints and tips
Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a lot during my training about how the experience is more than a single event and there is often a huge...
by Louise | Feb 16, 2014 | Guest Blogs
In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased sales, profitability and cost savings. The initial call to action is to start to...