by Louise | Jan 27, 2014 | Blog
Blue Monday – not a chance So the final Monday of January 2014 is here and I for one have never heard so much talk of blue Monday’s. There has been a constant stream of today is supposed to be the most depressing day, the day you are most likely to file...
by Louise | Jan 21, 2014 | Guest Blogs
The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what it means to you and your business If you have never delved...
