by Louise | Feb 16, 2014 | Training hints and tips
Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a lot during my training about how the experience is more than a single event and there is often a huge...
by Louise | Jun 19, 2012 | Training hints and tips
I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. As a result assumptions were being about what the customer needed”. Customers...
by Louise | Jun 4, 2012 | Training hints and tips
Sales or Service? I often talk about the perception of “service” in this country- I am of the belief that we expect little and quite often an organisation or individual falls short of even that low expectation. Part of this comes in to what we believe that...
by Louise | Apr 12, 2012 | Training hints and tips
Having delivered customer service training last week I was delighted to hear, “We all wondered how you were going to make customer services interesting for a whole day, but all credit to you- you did!
by Louise | Apr 12, 2012 | Training hints and tips
Having delivered customer service training last week I was delighted to hear, “We all wondered how you were going to make customer services interesting for a whole day, but all credit to you- you did!” This made me smile for a couple of reasons, one it is always nice...