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Business Skills Training; Business Coaching; DiSC Certification; Outplacement

Hair dressing down- service that was not a cut above

Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a […]

Customer Service in a Spin

I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. […]

Customer Service Training

Sales or Service? I often talk about the perception of “service” in this country- I am of the belief that we expect little and quite often an organisation or individual […]

Customer Service i'nt what it used to be

Having delivered customer service training last week I was delighted to hear, “We all wondered how you were going to make customer services interesting for a whole day, but all […]