Customer Service in a Spin

I was delivering training to a great group Customer Service Advisors of recently- the team leader felt that internal standards were dropping and that calls had become more friendly chats. As a result assumptions were being  about what the customer needed”. Customers...

Customer Service Training

Sales or Service? I often talk about the perception of “service” in this country- I am of the belief that we expect little and quite often an organisation or individual falls short of even that low expectation. Part of this comes in to what we believe that...

Customer Service i'nt what it used to be

Having delivered customer service training last week I was delighted to hear, “We all wondered how you were going to make customer services interesting for a whole day, but all credit to you- you did!” This made me smile for a couple of reasons, one it is always nice...