“The classified advertising sales team at Newsquest had fallen behind in terms of sales techniques, processes, quality control and customer service to meet the needs of the customers in the current climate. Staff were resistant to change and suspicious of new people.
Louise came into to deliver a telesales training programme and was able to quickly build trust with the team without compromising on standards, had a significant impact on quality as well as helping the sales executives identify new opportunities. Her work delivered significant return on investment in her time on the sales floor! Her work is highly recommended.”
Mike B, Newsquest