Tel: +44 (0) 7879 814 508

Business Skills Training; Business Coaching; DiSC Certification; Outplacement

Hair dressing down- service that was not a cut above

Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a […]

The murky world of customer feedback measurement: NPS, CSAT or CE? Part 2

In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased […]

January blues wiped out in a flash

Blue Monday – not a chance  So the final Monday of January 2014 is here and I for one have never heard so much talk of blue Monday’s. There has been a […]

Is the Customer always right? The murky world of customer feedback measurement: NPS, CSAT or CE?

  The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what […]

A little Christmas Magic…….

A little Christmas Magic…. “Tis the Season to be jolly….and lot’s of fa la la’s”  The sound of Christmas is all around us and there is also a significant increase […]

Get yourself 100% Job market ready for 2014 with 50% off* Gatewood Career Boot Camp!

Get yourself 100% Job market ready for 2014 with 50% off* Gatewood Career Boot Camp!   If you know where it is you want to go, we will help you get […]

Who is in control of your flight path?

Who is in control of your flight path? In between training in Leeds and Woking last week I had to hop on a plane to Heathrow, flying certainly focuses the […]

Ready for the Roller Coaster ride?

5 Top Tips to Get YOU Ready for the Roller Coaster ride? Are you playing a game that you don’t know the rules for? Is the job search a roller […]

Communication is the key to success

Communication is the key to success Louise Lapish Director of Gatewood Consulting  is a proud friend and sponsor of Simon on the Streets  a Yorkshire based charity who offer individual support to those who are homeless; at […]

Has your Career become a victim of the big freeze?

Has your Career become a victim of the big freeze? As we thought Spring had sprung, as signs of life were breaking through the ground we were plunged back into […]