"Customer satisfaction is worthless. Customer loyalty is priceless"
Engaging with your customers and delivering excellent customer service is the best way of building and maintaining relationships that last. Our courses are designed to make your team see the customer’s point of view, look for the win-win solution and build strong relationships.
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Designed to suit your needsCall now to discuss how our flexible and tailor made solutions are right for you. Options include:
- Understanding real customer needs
- Embracing the importance of Customer Service
- Challenging perceptions
- Telephone Techniques
- Adapting to our Customers
- Using Positive Language
- Dealing with difficult customers
- Delivering above expectations
- Driving positive change
InvestmentOur practical training can be delivered on your site or at a local venue to ensure that your team get the best results and start delighting your customer.
|Up to 10 Delegates||£995||Book Now!|
|1 to 3 Delegates||£795||Book Now!|