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Sleeping with Simon- My night under the stars.

Sleeping with Simon- My night under the stars. Louise Lapish Director of Gatewood Consulting committed to spend a night under the stars in support of one of her favourite charity’s […]

Why I am Sleeping with Simon #SleepwithSimon

Why I am Sleeping with Simon #SleepwithSimon Thursday 25th September is D day Gatewood Consulting Director Louise Lapish is taking to the streets to support her favourite charity Simon on the […]

The murky world of customer feedback measurement: Part 3

The murky world of customer feedback In this third article, we’re going to look in more detail about Net Promoter Score (NPS) and its history. Predominantly because in my experience […]

The murky world of customer feedback measurement: NPS, CSAT or CE? Part 2

In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased […]

Is the Customer always right? The murky world of customer feedback measurement: NPS, CSAT or CE?

  The murky world of customer feedback measurement: NPS, CSAT or CE? Welcome to guest blogger Richard Kimber from The Customer Experience giving us his views on measuring customer satisfaction and what […]

Communication is the key to success

Communication is the key to success Louise Lapish Director of Gatewood Consulting  is a proud friend and sponsor of Simon on the Streets  a Yorkshire based charity who offer individual support to those who are homeless; at […]

What’s the compromise when it comes to compromise agreements?

What’s the compromise when it comes to compromise agreements? Our guest blog comes form Natalie Saunders of Pharos Legal, specialists in advising organisations and individuals in relation to HR and […]