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Hair dressing down- service that was not a cut above

Hair dressing down- service that was not a cut above Those of you who follow my blog know how important delivering fantastic Customer Service is to me. I talk a […]

The murky world of customer feedback measurement: NPS, CSAT or CE? Part 2

In part 1 we established the need to seek and measure customer feedback to make both customers’ lives simpler and easier, and to also deliver tangible business benefits, namely increased […]